Recent research by Cutter Consortium shows that organizations view CX as appropriate for a number of use cases and domains. In this Advisor, we look at three of those areas: customer engagement, customer relationship management, and customer self-service and advisory systems.
Advisor
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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