Resources should be allocated to those activities that most directly influence a company's strategic and operational effectiveness. By managing to improve those effectiveness factors (the causes) through IT, we can contribute to the company's future financial performance. By prioritizing, aligning, planning, and measuring IT's performance with strategic and operational effectiveness as the focus, we can improve the bottom-line impact of IT and communicate it to the enterprise. How should companies respond to this issue? In two ways:
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Allocating Resources for Strategic and Operational Effectiveness
Posted January 1, 2004 | Leadership | Cutter Benchmark Review
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