"It's all about the relationship." You'll hear this from just about every presenter at outsourcing conferences these days. Everyone agrees that the quality of the buyer/provider working relationship makes all the difference between a relationship that fails miserably and one that achieves its intended value.
Article
Outsourcing Value and Management
By Danny Ertel
Posted June 1, 2005 | Leadership | Cutter Benchmark Review
About The Author
Danny Ertel Danny Ertel is a founding partner of Vantage Partners and the head of its outsourcing advisory practice. A leading authority on negotiation, relationship management, and conflict management, Mr. Ertel is the coauthor, with Mark Gordon, of The… Read More
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