In the IT world of project management, clients are the bread and butter. It's critical, of course, that what we do, the systems we implement, the processes we use, and the technology we employ falls within our organization's current direction and overall mission. That's definitely important. But even more important is our customer. I'm not saying we serve them at all costs. But it is the customer's money, after all, and this contributes to our bottom line. So satisfaction is important.