Measurement is not a new concept. We deal with measurement in some form or another in our daily lives. When talking about metrics for business processes, we can sum up the concept with this well-known statement: "You cannot manage what you cannot measure. And you cannot improve something that you cannot manage properly."
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About The Author
Brian H. Cameron is a Cutter Expert and a member of Arthur D. Little's AMP open consulting network. He is the Associate Dean for Professional Graduate Programs and Clinical Professor of Information Systems in the Smeal College of Business at the Pennsylvania State University. Dr. Cameron is also Founding Director of the Center for Enterprise Architecture in the College of Information Sciences and Technology at Penn State and Founding President… Read More
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