According to a recent Cutter Consortium survey, approximately a quarter of organizations are looking into using smartbots and intelligent assistants for their customer experience initiatives. Intelligent agents and smartbots enable customers to conduct common interactions in a conversational manner via speech and natural language speech or text-powered interfaces.
Advisor
Organizations Eye Smartbots and Intelligent Assistants for CX Initiatives
By Curt Hall
Posted January 15, 2020 | Technology | Amplify
![Curt Hall](/sites/default/files/styles/square_thumbnail_180x180_/public/pictures/picture-38406-1437591045.jpg?itok=7-mHdSHO)
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