Organizations are interested in adopting several technologies to support their customer experience initiatives. This Advisor considers two specific areas: personalization and omnichannel customer engagement and marketing platforms.
Advisor
Orgs Interested in Personalization and Omnichannel Hubs/Marketing Tools
By Curt Hall
Posted November 13, 2019 | Technology | Amplify
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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