Danny Ertel Danny Ertel is a founding partner of Vantage Partners and the head of its outsourcing advisory practice. A leading authority on negotiation, relationship management, and conflict management, Mr. Ertel is the coauthor, with Mark Gordon, of The… Read More

Sara Enlow is a Principal with Vantage Partners, LLC, where she is a member of the outsourcing practice. At Vantage, Ms. Enlow focuses on helping buyers and providers of ITO and BPO services better manage their relationships. Prior to joining Vantage, Ms. Enlow was a Consultant with Accenture. There, she helped her clients to prepare for major systems implementations by improving business processes, modifying organizational roles, and designing… Read More