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Playing the Customer Role Is Easier for the 21st-Century IT Professional

Posted January 24, 2012 | Leadership | Amplify

Last September's Cutter IT Journal contains many insightful contributions about 21st-century IT professionals to help you gear up for the new world in which products like smartphones and tablets are playing a growing role (see "21st-Century IT Personnel: Tooling Up or Tooling Down?" Vol. 24, No. 9). The articles touch on the essentials for the 21st-century IT professional, including usability, user interfaces, smart devices, and so on.

About The Author
Suresh Malladi
Suresh Malladi is a PhD candidate in business information technology at the Ross School of Business, University of Michigan, Ann Arbor. He holds an MS from Carnegie Mellon University and an MBA in MIS and finance from NIT (India) and a BS in Engineering from Osmania University (India). His research investigates the strategic implications of IT and IT-enabled innovation at the intersection of technology and strategy. Mr. Malladi has eight years'… Read More
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