This Executive Update, the first in a series of two, provides an overview of the methodology and approach used to develop detailed business processes for managing an IT environment. A real-life case study using an approach for creating service management processes and subprocesses is presented, and the interfaces needed to support application development migration are identified. Finally, an example process model as well as process flows are included.
Executive Update
A Pragmatic Approach to Implementing ITIL: Part I -- Getting Started
Posted September 30, 2006 | Leadership |
![](/sites/default/files/styles/square_thumbnail_180x180_/public/alignment/fulltext/updates/2006/bitu0619/bitu0619fig01.gif?itok=gYTS94Da)
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.