Article Process and Knowledge Management: A Question of Balance By Roger Burlton Posted February 28, 1998 | Leadership | Leadership | PROCESS AND KNOWLEDGE MANAGEMENT: A QUESTION OF BALANCE by Roger Burlton HERE WE GO AGAIN! About The Author Roger Burlton Don’t have a login? Make one! It’s free and gives you access to all Cutter research. Register Now Member/Guest login Log in Forgot your password?