In a previous Executive Update [1], I alluded to the importance of the role of the customer service representative (CSR) in the IT function, attributing to it nothing less than the mythical healing powers of balm from Gideon for the oppressed CIO.
Executive Update
The Role of the IT Customer Service Representative
By Kenneth Rau
Posted July 14, 2007 | Leadership |
![](/sites/default/files/styles/square_thumbnail_180x180_/public/alignment/fulltext/updates/2007/bitu0714/rauk.jpg?itok=AkVboIO-)
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