Having spent time as an executive in a large company, and having spent most of my career helping executives work on strategic problems, I have to say that I don't believe that companies set out to alienate customers. But I do believe that many don't know or don't realize the extent to which customers are angered by poor customer service.
Advisor
Sing the Call-Center Blues: Seeking Companies That Care
By Jim Love
Posted November 2, 2010 | Leadership |
![](/sites/default/files/styles/square_thumbnail_180x180_/public/alignment/fulltext/advisor/2010/bit101103/lovej.jpg?itok=_DSeqOZC)
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