Social media is evolving into one of the most, if not the most, important consumer medium -- one that is on pace to soon form the foundation for consumer profiling, customer interaction, and analytics. It isn't there quite yet because of remaining issues to settle -- technical as well as societal -- but it is certainly on the horizon.
Advisor
Social Media's Impact and the Need for Social Business Analytics
By Curt Hall
Posted February 25, 2015 | | Amplify
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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