During the last decade, vendors, standards bodies, user organizations, and consulting houses have all attempted to capture the promise of business service management (BSM) -- with notable success.
Advisor
About The Author
Bill Keyworth focuses on IT operational excellence. With more than 25 years' experience successfully defining technology and market trends within the IT service management industry, Mr. Keyworth has established a reputation as a credible and consistent voice in maximizing business value from IT operations. Leveraging telecom and network management experience gained at AT&T and Digital Equipment Corporation, he was among the first to identify… Read More
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