Toward the Shared Service Center Plus: The Balance Between Efficiency and Legitimacy

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Toward the Shared Service Center Plus: The Balance Between Efficiency and Legitimacy

Posted February 28, 2005 | Leadership | Leadership |

About The Author

Bert Kersten

Bert Kersten is Consulting Director at LogicaCMG Financial Services and Professor at the Faculty of Exact Sciences at the Free University Amsterdam, the Netherlands. He can be reached at bert.kersten at logicacmg.com.

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Toward the Shared Service Center Plus: The Balance Between Efficiency and Legitimacy

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