Collaborating closely with the public employment service for the Flemish region in Belgium, VDAB, we created a digital strategy for VDAB using a novel method called Action Design Research. In this article, we present VDAB's approach to digital transformation, together with its digital strategy, the "boundary-breaking rules." Coining these rules was an important first step in VDAB's digital transformation, as they show the "boundary-breakingly" different ways in which VDAB will have to work.
Article
Transforming Government for the Digital Era: A Simple Rules Strategy
Posted December 17, 2015 | Leadership | Amplify
About The Author
Stijn Viaene is Fellow with Cutter Consortium. He is Professor and Partner at Vlerick Business School in Belgium, where he heads the Information Systems Management cluster. He is also a Professor in the Department Decision Sciences and Information Management at KU Leuven. At the university he holds the VDAB Chair of "Digital business innovation in public services". He has recently authored the book Digital Transformation Know How: Connecting… Read More
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