According to our latest research, one of biggest issues impeding organizations from carrying out their customer experience (CX) management initiatives is a lack of CX professionals within the organization. So how are organizations meeting or planning to meet their CX implementation needs?
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Trends in Employee CX Development Training and Use of Outside CX Experts
By Curt Hall
Posted July 2, 2019 | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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