US President Ronald Reagan's old adage "Trust, but verify" certainly works with data, measures, information, and metrics. The trust part means that you don't ignore them. They may be totally accurate! That's why you go through the trouble of having a metrics program! So trust that the data is as accurate as possible and that no one is feeding you misinformation. But verify. Don't run off and make changes or decisions -- instead, verify. I don't mean verify the data (prove it is accurate), but instead verify what the data is telling you.
Advisor
About The Author
Martin Klubeck is a recognized leader in organizational development, where he focuses on metrics, vision setting, and professional development planning. He has helped organizations design, create, and use meaningful metrics programs for more than 20 years. Mr. Klubeck's ability to take the complex and simplify it has made him a highly sought-after teacher, speaker, and consultant. Along with several publications and presentations, he is the… Read More
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