From an initial focus on cost reduction, IT outsourcing has become a complementary, routine mode of managing IT. Based on our own estimates, global market revenues will reach US $150 billion by 2004, with 30%-35% of most large organizations' IT budgets managed by outsourcing arrangements. The question no longer is whether to outsource IT; instead the question is how to exploit the ever-maturing external IT services market to achieve significant strategic business leverage.
Article
Twenty Customer and Supplier Lessons on IT Sourcing
By Mary Lacity
Posted July 1, 2003 | Leadership |
About The Author
Mary C. Lacity is the Curators' Professor of Information Systems at the University of Missouri-St. Louis and a Visiting Scholar at MIT CISR (Center for Information Systems Research). Dr. Lacity has also held visiting positions at the London School of Economics, Washington University, and Oxford University. She is also a Certified Outsourcing Professional, coeditor of the Palgrave Series: Work, Technology, and Globalization, and Senior Editor of … Read More
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