It is crucial that good customer experience (CX) embraces change since it is a given that customers will change as they learn more and continue to engage. This implies the need for a continuous conversation with customers that is more of a continual interaction rather than a face-to-face conversation. It is a way of doing things rather than a thing itself.
Advisor
Using 5 Levels of CX to Transform the Enterprise
By Jaco Viljoen
Posted June 28, 2018 | Technology |
About The Author
Jaco Viljoen is a Principal Consultant at IndigoCube, South Africa, and is passionate about helping others do software development better, be it through successful digital enterprise transformations (Lean/Agile/DevOps), training/coaching, or achieving optimal business agility. He can be reached at jaco at indigocube.co.za.
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