Barbara Beech is a District Manager at AT&T in the Consumer CIO Vendor Management Division. She has worked at AT&T for 20 years in the area of software development. During that time, she was involved in the development of new systems supporting both business and consumer services. For the past seven years, her focus has been on process and metrics. She has worked to establish a balanced scorecard, helped application teams achieve CMM Level 2, and supported the definition of service levels for outsourcing initiatives. Ms. Beech can be reached at bbeech at att.com