Eric J. Deitert is Director, BPO Industry Marketing, at Pegasystems Inc. For the greater part of Mr. Deitert's career, he has worked for prominent software development companies that provide technology for process improvement. He has held a variety of roles in which he has been responsible for technology product marketing, product management, and strategic market analysis within the BPM and business rules engine (BRE) sectors. Prior to joining Pegasystems, Mr. Deitert was a Research Director at Gartner, covering BPM and business rule technology. Mr. Deitert can be reached at eric.deitert at pega.com.