Mary Sue Love is an Associate Professor in the Department of Management and Marketing at Southern Illinois University Edwardsville (SIUE). She holds a PhD in organizational behavior and theory with minors in social psychology and organizational communication from the University of Missouri, as well as an MBA and a BBA in management and organizational behavior from the University of Missouri-Kansas City. Before returning to school for her PhD, Dr. Love worked in the insurance industry, holding positions in underwriting, provider relations, and customer service. She teaches organizational behavior and leadership. Dr. Love is primarily interested in improving interactions at work and has published articles in the Journal of Applied Psychology, Career Development International, Communications of the ACM, International Journal of Management Concepts and Philosophy, Journal of Leadership and Organizational Studies, Leadership and Organization Development Journal, and Business Horizons. She can be reached at marlove@siue.edu.