Michael Mah is Managing Partner of QSM Associates, Inc., a firm specializing in software measurement, project estimation, and "in-flight" control for both inhouse and outsourced/offshore development. QSM has developed and maintains one of the largest databases of more than 7,500 completed projects collected worldwide, with productivity statistics and trends on cost, schedule, and quality from more than 500 organizations and 18 countries.

With more than 20 years' experience, Mr. Mah has written extensively and consulted to the world's leading software organizations while collecting data on thousands of projects. His background is in physics, electrical engineering, conflict resolution, and mediation. Mr. Mah's work examines the dynamics of teams under time pressure, and its role in contributing to success and failure. He can be reached at consulting@cutter.com.