Nigel Claridge has considerable experience as an international consultant to the IT industry, primarily in the areas of telecommunication, computer software, and the Internet. He specializes in user-centered design, in particular achieving organizational and business goals through a balance between new technology, correct functionality, and good usability. Mr. Claridge was co-founder and senior partner at Nomos until 2001. He then joined IconMediaLab as head of the User Interface group. He is business director and joint owner of the highly acclaimed international online WAMMI service, developed specifically to measure how satisfied users are with a Web site's ease of use. Mr. Claridge has worked on a large number of international projects funded by the EU and is currently working as an independent consultant to two: Coldroad and EurEauWeb. These projects focus on bringing 3G-based mobile technology (software and hardware solutions) to a range of users across Europe. He is an evaluator and reviewer of European Union projects and proposals. Mr. Claridge regularly gives tutorials and seminars about user-centered design and Web usability, as well as creating usable interfaces, both to commercial organizations and international conferences. He has a degree in ergonomics from Loughborough University of technology (UK). Nigel Claridge can be reached at nigel.claridge at wammi.com.