This Cutter IT Journal article defines lean in terms of both customer and business value. It explores the downsides of popular mass-production IT approaches such as outsourcing, enterprise systems (e.g., SAP), and traditional information system design and then discuss helpful Lean alternatives. It also considers a number of IT dichotomies that we can leverage through Lean tools; for instance, creative versus routine, repetitive work.
About The Author
Steve Bell serves on the faculty of the Lean Enterprise Institute, and the Lean Global Network. He has published three books: Run Grow Transform, Lean IT and Lean Enterprise Systems. He is a recipient of the Shingo Prize for Operational Excellence, and coined the term “Lean IT.”
Mr. Bell has championed the convergence and collaboration across technology communities (including DevOps, Agile, Scrum, ITIL, ITSM, COBIT, ISO, and others) through… Read More
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