June 2000 IT Metrics Strategies 6 | 2000 In This Issue: OverviewHelping Management Measure Software and Processes and Their Business ValueSoftware Estimation Tricks of the Trade: Secrets They Never Told Me Until I Got to the Real WorldA Day with Edward Tufte: Visual Displays and the Effective Design of InformationAchieving Business Objectives II: Building a Software Metrics Support Structure