Dr. Robert M. Mason joined the faculty of the Information School at the University of Washington in Autumn 2005. He served as Associate Dean for Research for the iSchool from 2006-2010. His current research interests focus on the philosophy and ethics of technology management and the cultural aspects of knowledge management. His recent research examines the impact of social media on knowledge work and how organizations provide post-implementation support for enterprise systems. He is a founding member of the Social Media Lab @ UW (somelab.net) and is working with a team of students on information flows related to the Occupy movement. He was previously on the faculties of the College of Business at Florida State University and the Weatherhead School of Management at Case Western Reserve University. Prior to devoting full time to academia, he operated two consulting companies and worked in industry. He is a former president of the International Association for the Management of Technology (IAMOT) and serves as a senior editor for Technovation. He has an SB and SM in electrical engineering from MIT and a PhD in industrial and systems engineering from Georgia Tech. He can be reached at experts@cutter.com