Industry
The status quo is changing for most industries as boundaries blur between fields due to innovation, disruption, and digitally-driven change. That’s why keeping abreast of emerging trends in sectors outside your own is vital, not only because your organization’s competitive landscape may be changing, but because there are universal, strategic lessons to learn from the opportunities and threats convergence poses for every marketplace. We examine emerging trends and the impact of evolving tech in key fields such as healthcare, financial services, telco, energy, mobility, and more to help you capitalize on the possibilities of the future while managing the challenges of today.
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According to a Cutter Consortium survey examining IPA adoption in the enterprise, organizations rank retail as the sixth leading industry in which IPA will have its most significant impact. Retailers are applying robotic process automation (RPA) and other process automation tools bolstered with machine learning (ML), predictive analytics, and computer vision to a number of applications and domains. This Advisor explores how these tools help make their supply chains more flexible, revitalize the retail shopping experience, and boost customer satisfaction in both online and in-store scenarios.
Cutter Consortium recently conducted a survey to see how organizations are adopting, or planning to adopt, intelligent process automation (IPA). According to survey respondents, IPA will have the most significant impact on banking and financial services (see Figure 1). In this Advisor, we take a closer look at two areas of IPA application in that industry: customer experience (CX) and compliance and financial crimes prevention.
In Part X of this Executive Update series on IPA in the enterprise, we examine findings covering the key industries in which organizations see IPA having its greatest impact.
The adoption of automation in the healthcare industry has really taken off since the beginning of the COVID-19 pandemic. In this Advisor, we look at a few examples of how healthcare and medical organizations utilize IPA to enhance and improve operations.
Discover how fintech can support businesses to not only reopen post-pandemic, but also to develop a robust digital infrastructure that will support growth into the future.
Higher expectations of customer service and trends in online fraud are forcing government agencies and businesses alike to modernize their digital identity management systems as more people engage with online services. As we explore in this Advisor, this includes employing applications — in the form of cloud platforms and services licensed from commercial providers — that integrate machine learning (ML), machine vision, and biometrics combined with mobile access in order to automate the verification and authentication of government-issued IDs and other documents.
The next decade in the auto industry will be intriguing to watch as the risk-reward equation between electric vehicles and internal combustion engine vehicles continually shifts. New strategic inflection points can be expected to emerge as both battery and IT improve, with the latter allowing the software-defined car to become an everyday reality.
The electric vehicle (EV) charging market stands on the threshold of disruption. The public EV charging market is still in an embryonic stage but will offer tremendous growth opportunities in the next years. By 2030, more than 50% of all newly registered vehicles will be electric, triggering a huge demand for EV charging solutions. This will, in turn, create a multi-billion dollar business.