Heather Norris is a Consultant at Arthur D. Little (ADL), based in London, and a member of ADL’s Digital Problem Solving practice. She focuses on resolving intractable strategic problems and realizing clients’ highest-value opportunities. Ms. Norris holds a bachelor of arts degree in classical archaeology and classical civilization from University College London, UK, and is a Certified Scrum Master. She can be reached at consulting@cutter.com.