Ben Light is Professor of Technology and Society at the University of Salford (UK). Dr. Light's research concerns the appropriation of configurable technologies within work, organizations, and society. This has led him to explore the use of large-scale ERP packages, call center technologies, social networking sites, and digital games. He has published in journals such as Communications of the ACM, Information Systems Journal, New Technology, … Read More

Erica Wagner is an associate professor of information systems. She earned her Ph.D. from the London School of Economics and has an undergraduate degree in accounting. She has previously taught at Cornell University and The London School of Economics. Her research interests focus on the ways software is 'made to work' within different organizational contexts, with particular emphasis on how work practices are designed into artifacts, standard… Read More