Even though the concept of "business service management" (BSM) has been debated, advocated, debased, and promoted for years, the immaturity in articulating its mechanisms is still somewhat pervasive. Yet IT has been, is, and will continue to be hammered for being disconnected from the business needs of the customers that it serves unless something fundamentally changes within IT.
Executive Update
Are We Already Implementing Business Service Management?
Posted June 13, 2011 | Leadership |
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