"Backsourcing" is the general term used to describe the "repatriation" of IT or other outsourced services. The term first gained prominence about five years ago with two much-publicized failures. Frequently quoted is the decision by Sears to back out of its megadeal in 2005, a year after it had signed. There is also the JPMorgan Chase backsourcing case, also announced in 2005 [1].
Advisor
Backsourcing vs. the Hotel California Syndrome
Posted January 25, 2011 | Leadership | Leadership |
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