The new frontier for competition is the entire customer experience (CX) — from thinking about a purchase to the renewal (of a service) or replacement (of a product).
Advisor
The Challenge of this “Thing” Called Customer Experience
Posted August 2, 2018 | Leadership |
![Photo by Erik Scheel](/sites/default/files/styles/square_thumbnail_180x180_/public/BT_DTS/2018/Advisors/bts180801_fig01.jpg?itok=rerm9YiB)
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