Diarmuid Lane looks at text- versus voice-based question answering (QA) systems in financial services. He explores a larger question: how efficient are chatbots, really?
Article
Chatbots in Financial Services: A Usability Study
Posted January 21, 2019 | Leadership | Technology | Amplify
![chatbot](/sites/default/files/styles/square_thumbnail_180x180_/public/itjournal/chatbot.png?itok=hkzdVnkY)
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