A customer-centric business is an approach to business operations for sustainable profitability through customer loyalty due to the actions of an empowered workforce. In addition to business benefits, a customer-centric approach provides an overall framework for the design, development, operation, and management of IT. This Executive Report by Keith Sherringham and Bhuvan Unhelkar addresses the implementation and operation of a customer-centric business for aligning business and IT.
Executive Summary
Customer-Centric Business Strategy: Aligning Business and IT (Executive Summary)
Posted September 30, 2010 | Leadership |
About The Author
Bhuvan Unhelkar (BE, MDBA, MSc, PhD; FACS) is a Cutter Expert. He has decades of strategic as well as hands-on professional experience in the information and communications technologies (ICT) industry. Dr. Unhelkar is a full Professor at the University of South Florida, Sarasota-Manatee campus. As a founder of MethodScience and PLATiFi, he has demonstrated consulting and training expertise in big data (strategies), business analysis (use cases… Read More
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