This Advisor describes three areas of customer experience that are affected by digital transformation: customer understanding, top-line growth, and customer touchpoints.
Advisor
The (Digital) Transformation of Customer Experience
Posted May 17, 2018 | Leadership |
![Customer experience](/sites/default/files/styles/square_thumbnail_180x180_/public/BT_DTS/2018/Advisors/bts180524_fig01.jpg?itok=z9OVByrj)
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