The success of Global Business Services (GBS) in managing this transition and in meeting the evolving expectations of business divisions has contributed to a sea change in Dell EMC in which all departments are being asked to align for business-driven digital transformation. This has prompted discussion around the changing value proposition of GBS over time, which began as a set of orthogonal and functional agreements but has transitioned into a process-entangled, ­bottom-up engine of collaboration, innovation, and ­personal development.