Currently, organizational interest in adopting game design and gaming techniques to support customer experience (CX) initiatives is limited; however, the concepts are quite applicable to CX practices.
Advisor
In the Game: Design Concepts and Gamification for CX Management
By Curt Hall
Posted October 22, 2019 | Technology |
![Design Concepts and Gamification for CX Management](/sites/default/files/styles/square_thumbnail_180x180_/public/DA_DT/Advisors/2019/dadt191022_1.jpg?itok=DgxRvT47)
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