The various articles in the "Technology and the Customer Experience" issue of the Cutter IT Journal (Vol. 24, No. 2), including mine, had, as their most basic notion, "Do unto your customers as you would have your vendors do unto you." This sounds like a pretty simple and basic idea, but it has, as the writers show, quite a few ramifications -- only some of which are technical. They could be summarized as a customer's manifesto as follows:
Advisor
The Golden Rule of Customer Service: Some Implications
Posted April 26, 2011 | | Amplify
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.