Hard Times Outsourcing: Strategy and the Role of BPO and Offshoring

Posted April 30, 2009 | Leadership | Leadership |

In the last economic downturn, between 2000 and 2003, outsourcing growth did not slow significantly. Corporations got lucky. Just as IT expenditures had to slow after the heady overinvesting of the e-business bubble years, and as business slowed too in most sectors, the global services market produced two genuine safety valves to the downward pressure on costs: increased offshoring (either outsourced or in a captive center) and the growth of business process outsourcing (BPO).

About The Author
Leslie Willcocks
Leslie P. Willcocks has an international reputation for his work on global management, outsourcing, e-business, information management, IT evaluation, strategic IT, and organizational change. He is a Professor of Technology Work and Globalization in the Department of Management at the London School of Economics and Political Science (LSE). Dr. Willcocks also heads LSE's Outsourcing Unit Research Centre. For the past 25 years, he has served as… Read More
Andrew Craig
Andrew S. Craig heads the IT leadership and governance stream of Carig, Ltd., and is also a Director of Board Coaching, Ltd. He is visiting Senior Research Fellow at the LSE, working in the Outsourcing Unit. Mr. Craig has coached executives, teams, and boards in the (UK) Defence Procurement Agency, the UK Border Agency, the leisure industry, Balfour Beatty, HSBC, and finance and fund management companies. In his professional Army career, as… Read More
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