If All You Are Doing with ITIL Is Process, You May Be Missing the Boat

Posted June 21, 2012 | |

While there is value in establishing standardized processes and toolsets for the IT service lifecycle, too great a focus on these causes many IT organizations to completely miss the greatest opportunities that IT service management (ITSM) leads to -- bottom-line cost optimization, transparency of IT spending to the business, and transformation of the IT organization to a service provision operation.

About The Author

Randy Steinberg

Randy Steinberg has over 25 years of hands-on IT service management and operations experience gained from many clients around the world. Mr. Steinberg was the lead author of ITIL Service Operation 2011 and Global Head of Service Management for a worldwide media company with 176 operating centers around the globe. He recently led a major IT service management transformation project for a large government agency that spanned implementation of… Read More

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If All You Are Doing with ITIL Is Process, You May Be Missing the Boat

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