This issue of CBR takes a complementary inward look to the issue on IT services and service functionality that we published in December 2008 (Vol. 8, No. 12). Here, we benchmark the service relationship between the IT shop and the other functional areas of the organization.
Article
IT Service: It Begins with Business Knowledge
Posted May 31, 2009 | Leadership | Technology | Cutter Benchmark Review
About The Author
Gabriele Piccoli is a Fellow with Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and the Editor Emeritus of Cutter Benchmark Review. Dr. Piccoli is the Edward G. Schlieder Endowed Chair of Information Sciences at Louisiana State University's E.J. Ourso College of Business, and Director of the Digital Data Streams Lab. His consulting, research, and teaching expertise is in strategic information systems and the use… Read More
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