IT and other operational managers often dislike the idea of outsourcing activities in their areas of responsibility. The reason for this seems pretty clear: outsourcing invites the possibility of added complexity, loss of control, and operational risk. Of course, outsourcing can result in all these things.
Article
Business Process and IT Outsourcing: The Momentum Mounts
Posted July 1, 2003 | Leadership | Cutter Benchmark Review
About The Author
Robert D. Austin is a Cutter Consortium Fellow and a member of Arthur D. Little's AMP open consulting network. He is a regular speaker at the annual Cutter Summit and often delivers Cutter Bootcamps. Dr. Austin served as a professor on the faculty at Harvard Business School for more than a decade, and then as Professor of Management of Innovation & Digital Transformation at the Copenhagen Business School in Denmark. He is currently Professor… Read More
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