In the first Advisor in this series, we explored enablers that we have found to be critical in driving successful digital transformation efforts. We believe these enablers can be unified into a powerful toolkit to facilitate successful transformation when assessed against three specific personas and observed through three distinct lenses. In this Advisor, we introduce these personas and lenses, offering additional insight into the human side of digital transformation.
Advisor
Putting the Human in Digital Transformation, Part II: Empower the People
Posted October 4, 2018 | Leadership |
About The Author
Greg Smith is a Partner at Arthur D. Little (ADL), based in London. He founded and co-leads ADL's Digital Problem Solving practice and is a member of ADL's Executive Committee, where he has responsibility for ADL's global innovation strategy. His work focuses on business strategy in the context of digital transformation as well as the application of disruptive information technologies in solving intractable business problems in major enterprises… Read More
Mandeep Dhillon enjoys problem solving by combining traditional management consulting techniques with insights from design thinking, emerging technology patterns and business innovation across different sectors. Since 2015, Mandeep has supported leading players in education, specialty chemicals, medtech, private equity and transportation in a wide range of problem-solving areas, ranging from business and commercialization strategy to operating… Read More
Raf Postepski is a manager at Arthur D. Little (ADL), London; and a member of ADL’s Digital Problem Solving practice. He has experience in managing complex programs across all stakeholder levels within various industries, including entertainment, e-commerce, technology, pharmaceuticals, and manufacturing. Mr. Postepski focuses on digital strategy and transformation, behavioral change, agility, and target operating model design. He has a… Read More
Chandler Elizabeth Hatton is a Manager at Arthur D. Little (ADL), Amsterdam, and a member of ADL’s Technology & Innovation Management and Strategy & Organization practices. Previously, she served as CTO of SimGas, an innovative design and production company that offers small-scale biogas systems to customers in subtropical regions. Ms. Hatton has an engineering background and holds a dual bachelor of science degree in mechanical… Read More
Liam Collis is a consultant with Cutter’s Data Analytics & Digital Technologies and Business Technology & Digital Transformation Strategies practices. He has eight years of consulting experience covering a wide range of business and digital transformation. Recent project/roles have included Lead Strategy Analyst for a FTSE 100 gaming company on a number of breakthrough projects aimed at building competitive advantage and a regenerative… Read More
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