Actions, words, and intent should echo and support the foundation of your principles. Guided by your moral compass, work to establish an IT organizational culture based on what’s important to your customers and to you. In leading your IT service and support organization, establish trust and confidence in your service delivery with your business customers.
Advisor
About The Author
Peter McGarahan is Senior Director of IT for First American and an industry expert and thought leader in global IT service management. He is also the founder of McGarahan & Associates and offers 30 years of business, IT, and service leadership experience. Mr. McGarahan enjoys sharing his lessons learned and career experiences through published articles and presenting at industry conferences. He has received various industry awards and honors… Read More
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