In this Advisor, we examine the first two levels of a maturity continuum — customer dissassifaction and customer satisfaction — and discuss the associated behaviors on the part of the service provider.
Advisor
About The Author
Aluru Chandra has 25-plus years of experience in the IT industry. He specializes in designing learning interventions for leadership development and works with project managers and delivery managers involved in IT services. Chandra writes on topics such as business insights, people development, and customer leadership. He tweets as @aluru_chandra.
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