As a second-order effect of the Internet, digital transformation can be broken down across the three major areas that it will transform: customer experience, operational processes, and business models. Although transforming the customer experience is the most visible manifestation of digital transformation, as I discuss in this Advisor, transforming internal processes through digitization, worker enablement, and performance management can also show great benefits.
Advisor
Digital Transformation Beyond Customer Experience
Posted March 8, 2018 | Leadership |
![Digital Transformation](/sites/default/files/styles/square_thumbnail_180x180_/public/default_images/Icon_BTS.jpg?itok=cvnPf4zR)
![David Coleman](/sites/default/files/styles/square_thumbnail_180x180_/public/pictures/picture-37721-1485285515.jpg?itok=Xt5klfpr)
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