This month’s CBTJ addresses the following question: what can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?
Article
Want Happy Customers? Make Your Employees Happy — Opening Statement
By Robert Scott
Posted April 8, 2020 | Leadership | Technology | Amplify
About The Author
Robert D. Scott is a Fellow of Cutter Consortium and a member of Arthur D. Little's AMP open consulting network. Mr. Scott also serves as Dean for the Global Institute for Professional Development of the IT Senior Management Forum (ITSMF). In this capacity, he leads the professional development arm of ITSMF, stewarding the development of Black IT senior managers and executives as well as providing diversity-related training for organizations. Mr… Read More
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